Complaint form

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Hello,

We care very much about your satisfaction. Therefore, if you want to complain or return the goods (withdraw from the contract within 14 days of receipt), we are here for you.
Filling out this form will only take you a few minutes.
To complete it, confirm in the last step with the 'Send'.

We will inform you about the receipt of your complaint or request to withdraw from the contract at the e-mail address you provided.

Your name *

First name

Last name

E-mail *

E-mail

Confirm email

Order number or invoice number *

Enter your order number or invoice number (proof of payment) here.

Please select the type of your request. *

I withdraw from the contract (within 14 days of receipt of the goods). The product is unopened, unused, the packaging is not dirty and not damaged.
I am complaining about a defect in the goods. Visual and olfactory sensations that are unpleasant for the customer, inappropriate selection of goods, or an error when ordering cannot be considered a defect, see the complaints procedure.

My purchase

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Complaint form